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DRAMS recommends our Service Blueprinting exercise be completed as the first phase of all implementation projects.

This exercise would involve members of the DRAMS team working onsite with Heaven Hill team members to view the physical operations and to engage in detailed discussions regarding operational processes and functional requirements for DRAMS. The output of the exercise would be a report which would document the relevant Heaven Hill processes and functional requirements, and link those processes/requirements to the relevant DRAMS functionality.

Complete the form to access our Service Blue Pringting Overview Guide for more information.