Customer Training Materials
DRAMS Customer Portal & Service Desk
This page provides access to a number of customer training materials which explain how to access and use the new DRAMS Customer Portal and Service Desk. If you have any questions, or require further information, please respond to the email you recieved.
In addition to the video content below, please download a copy of our Customer Portal User Manual using the button below. This provides a written copy of everything covered in the video material.
Video One: First Set-up
This video provides an introduction to the DRAMS Customer Portal & Service Desk and describes how you can access and create your user account.
Video Two: How to Raise a Ticket
This video describes how to raise a ticket and access the knowledge base within the DRAMS Customer Portal & Service Desk.
Video Three: Accessing your Tickets & User Profile
This video describes how to view your existing tickets and to amend your profile within the DRAMS Customer Portal & Service Desk.