DRAMS Client Services
Use the DRAMS Customer Portal to open and manage your support cases, download product updates and release notes, and keep up to date with DRAMS-related news.
We are excited to announce our 2022 calendar of DRAMS webinars. These sessions are hosted by our resident product experts, and designed to help you obtain maximum benefit from your DRAMS system. To learn more about the topics we will be addressing, visit our upcoming schedule using the button below.
If you are interested in a webinar but cannot make the date, we encourage you to register anyway – that way you will be sent details to watch a recording afterwards.
DRAMS User Group
Each year, the annual DRAMS user group offers customers the opportunity to gain valuable insight into the functionality of the DRAMS system, ask questions and offer feedback. To be kept up to date with the latest news regarding our next user group, register your interest using the button below.
Support & IT
The DRAMS team can offer a range of additional support services to meet your specific requirements. To learn more about the services outlined below, speak to one of our consultants.
If your existing IT hardware is becoming old, or you are faced with having to buy a server for the first time, have you considered switching from on-site servers to hosted servers in a secure environment that you don’t have to worry about? Increasing numbers of organisations are choosing external hosting services as a simple way to replace ageing infrastructure with modern, reliable servers administered by external experts.
Database Management & Data Archiving
If your database size is impacting overall system performance, the DRAMS support team can undertake a database review. During this process we review your database structure and the data stored, and assess other potential causes of suboptimal performance (e.g. Citrix or other third party tools). As part of this process we validate the requirement for existing data, and develop scripts to remove that which is no longer required. Scripts can then be implemented to remove unnecessary data on an ongoing basis, ensuring continued optimal system performance.
If required, this service can also be offered as an ongoing system health solution, ensuring optimal performance and preventing potential issues.
Extended Support Hours
Application Out-Of-Hours cover can be provided as an extension to your standard office hours helpdesk support (which covers Monday to Friday 8:30 to 17:00). This additional service provides telephone application support, backed up by technical staff available for Progress database support. The service is intended for category ‘A’ (business critical) calls or in some instances category ‘B’ (serious/high priority) calls that may escalate to category ‘A’ if not resolved quickly.
Login to DRAMS Support
Use the DRAMS Custome Portal & Service Desk to open and manage your support cases, download product updates and release notes, and keep up to date with DRAMS-related news.
Don’t have an account? Please get in touch to register.