Privacy Notice

This privacy notice provides information on how DRAMS Software, Company Number SC771071 (“DRAMS” or “We” herein), collects and processes your personal data through your interaction with our website: www.drams-software.com or when you otherwise communicate with us during the course of providing products and support to your organisation.

We may also collect personal data about you from publicly available sources and/or a third party who provides us with information about professionals and organisations that may be interested in our product offering.

1.What is Personal Data?

Personal Data refers to any information relating to an identified or identifiable individual (known as the ‘data subject’). An individual can be identified, directly or indirectly, in particular by reference to an identifier such as a name, email address, phone number, job title or company. DRAMS does not store any special category data.

2. What Personal Data is DRAMS Processing?

Personal details (such as your name, e-mail address, telephone number and organisation you work for)
How you use the website and any other information you post, email or otherwise send to DRAMS
Your activity with our marketing communication e.g. if you open, forward, share communications
IP addresses collected via Cookies on our website – we may collect information about your IP (internet protocol) address, operating system and browser type.

3. Where did DRAMS obtain my Personal Data From?

We collect personal data from you:

When you request information about our products and services, purchase our software, use our services and request support.
When you on make an enquiry for our services, or otherwise engage with our staff for business related purposes, via the website or otherwise.

When you complete a form on our website to download materials and register for an event or webinar.

When you attend our User Groups, training or other events (including webinars) organised by DRAMS.
When you visit the DRAM’S exhibition stand at an industry conference to make an enquiry.
Where you or your organisation provide goods and/or services to DRAMS.

We collect personal data about you from the following sources:

We may collect information from publicly available sources including: online membership directories and third-party databases

4. Why is DRAMS Processing my Personal Data and what is the legal basis?

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

We have also identified what our legitimate interests are where appropriate.

Activity / Purpose	Type of Data	Lawful Basis
To respond to your enquiry and/or provide you with information about our products/services that you have enquired about	Name, job title, email, telephone, organisation	It is necessary for our legitimate interest in being able to respond to your enquiry.
To invite you to events, webinars or focus groups we may be organising to promote our business and develop our products	Name, job title, email, telephone, organisation	It is necessary for our legitimate interest to promote our business and receive feedback on our product roadmap – part of this involves running events and inviting key contacts.
To identify relevant organisations that may be interested in our products and services and key contacts at those organisations and contacting them for this purpose.	Name, job title, email, telephone, organisation	It is necessary for our legitimate interest to create and manage a potential customer pipeline with a view to growing and sustaining our business model. Part of this involves processing personal data of key contacts at those organisations.
To send you our marketing communications and newsletters related to our products/services.	Name, job title, email, telephone, organisation	It is necessary for our legitimate interest to create and manage a potential customer pipeline with a view to growing and sustaining our business model. Part of this involves processing personal data of key contacts at those organisations to share relevant sales promotions and marketing communications.
To improve our website we use analytical cookies to understand how many visitors we receive and how those visitors are using the website.	IP address	Consent. Please see our Cookie Policy for further information.
To manage our relationship with you/your organisation in the event of a sale or in the negotiations of a sale.	Name, job title, email, telephone, organisation	• It is necessary to take steps at your organisation’s request to enter into a contract with your organisation. • To perform a contract with your organisation.
To track your activity with our marketing communications e.g. when you open it, forward it, download it, complete any online form etc. This helps us understand if our marketing communication is being read and if they need tailored so we can provide more relevant content.	User Interaction and click-through behaviour	It is necessary for our legitimate interest in providing good relevant content to our subscribers.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Will my Personal Data be shared with any Other Organisation/Third Parties?

We will not share your Personal Data with any third-parties.

6. Is my Personal Data Safe?

DRAMS works hard to protect your personal data and have adopted appropriate technical and organisational measures to keep it safe from unauthorised disclosure, alteration or destruction.

Unfortunately, the transmission of information via the Internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to DRAMS via the Internet; any transmission is at your own risk.

7. How can I stop my personal data being used for marketing purposes?

You have the right to opt-out of receiving marketing communications at any time by:

Contacting us at: marketing@drams-software.com
Using the ‘unsubscribe’ link in footer of email marketing communications and newsletters
Responding to the email sender directly

If you decide to opt-out of receiving marketing communications from DRAMS we will retain minimal information on our system so that we avoid sending you unwanted materials in the future.

8. How long will DRAMS Retain my Personal Data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. Does DRAMS make any Automated Decisions using my data?

DRAMS does not make automated decisions about you and does not profile your personal data.

10. Third Party Links

The DRAMS website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any personal data that may be collected through these websites or services, such as contact and location data.

Please check these notices before you submit any personal data to these websites or use these services.

11. What are my Rights in Relation to the Personal Data DRAMS Holds About Me?

We have summarised your rights below. Please contact us at <email address> to exercise these.

You can withdraw your consent at any time, at which point we shall stop processing your personal data in that way. Please note this does not affect the legality of our processing up to the date of your withdrawal of consent.
You can seek to restrict our processing of your personal data, ask us to rectify any personal data we hold about you or object to us processing your personal data where we are relying on legitimate interests or for the marketing purposes.
You have the right to access personal data held by us about you.
In certain circumstances you have the right to ask us to provide you with your personal data in a structured, commonly used and machine-readable format to allow you (or us on your behalf) to transmit this information to another party.
In certain circumstances you have the right to ask us to erase the personal data we hold about you. Such circumstances include (a) where we no longer need your personal data for the purposes set out above; (b) if you withdraw your consent to our processing; (c) if you object to our processing based on our legitimate interest and we have no overriding legitimate grounds to continue processing your personal data; (d) if we process the data unlawfully; or (e) where the personal data has to be erased to comply with legal obligation to which we are subject.

We will consider any such request in line with the UK GDPR. Please note this is not an absolute right and there may be circumstances where we choose not to delete all of the personal data we hold about you.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you think that we have infringed your rights. You can find more information about reporting a matter to the ICO at the following link: https://ico.org.uk/make-a-complaint/

12.Changes to Privacy Notice

We reserve the right to amend this privacy notice. However, any substantial changes in the way we store and manage your data will be communicated. Otherwise, smaller changes will be updated to this notice going forward.